New

Psychosocial safety — now enforceable for every Australian employer

New

Psychosocial safety — now enforceable for every Australian employer

Find the risk.
Find the cause.
Get the plan.

SustainWork runs one workplace assessment and shows your leadership team where you're legally exposed and what's driving turnover, disengagement, and burnout in your business.

You get a step-by-step plan that shows you exactly where your compliance gaps sit and what it takes to close them, while strengthening the culture, structures, and leadership.

All this works to keep your people productive and your workplace thriving.

Psychosocial safety — now enforceable for every Australian employer

Every Australian employer must identify and control psychosocial hazards under the WHS Act. Directors carry personal liability under s.27.

SafeWork deadline? Start your assessment this week →

10,000+

Employees Assessed

45+

Industries Benchmarked

Peer-reviewed

Methodology

State of Burnout

Report Authors

Three reports.
One clear picture of your business.

Compliance tools tell you what your staff are experiencing.
SustainWork tells you what's causing blockers in your business - and exactly how to fix them.

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Symptoms

Compliance Report

Screens 17 psychosocial hazards specifically identified in national regulations, by severity, frequency, and exposure. Mapped to WHS Code of Practice, Respect@Work, and Right to Disconnect.

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Symptoms

Compliance Report

Screens 17 psychosocial hazards specifically identified in national regulations, by severity, frequency, and exposure. Mapped to WHS Code of Practice, Respect@Work, and Right to Disconnect.

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Causes

WSI Diagnostic

The validated Workplace Sustainability Index. A survey tool to measure 5 elements and 18 sub-dimensions to reveal why certain hazards exist in your workplace - all benchmarked against your sector.

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Causes

WSI Diagnostic

The validated Workplace Sustainability Index. A survey tool to measure 5 elements and 18 sub-dimensions to reveal why certain hazards exist in your workplace - all benchmarked against your sector.

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Causes

WSI Diagnostic

The validated Workplace Sustainability Index. A survey tool to measure 5 elements and 18 sub-dimensions to reveal why certain hazards exist in your workplace - all benchmarked against your sector.

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What to fix

Prioritised Action Plan

A step-by-step plan with deadlines (0–3mo, 3–6mo, 6–12m, with explanations as to what needs to be fixed, why, and by when. Enables a 'root and branch' understanding of your business.

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What to fix

Prioritised Action Plan

A step-by-step plan with deadlines (0–3mo, 3–6mo, 6–12m, with explanations as to what needs to be fixed, why, and by when. Enables a 'root and branch' understanding of your business.

5 WSI elements:

5 WSI elements:

Growth Culture

Growth Culture

Leadership

Leadership

People Centred Structures

People Centred Structures

Protection from Harm

Protection from Harm

Team Connection

Team Connection

"Compliance is the floor. The real question is whether your business can handle change - AI adoption, restructures, market shifts - without burning out the people who make it work."

"Compliance is the floor. The real question is whether your business can handle change - AI adoption, restructures, market shifts - without burning out the people who make it work."

"Compliance is the floor. The real question is whether your business can handle change - AI adoption, restructures, market shifts - without burning out the people who make it work."

- Dr John Chan, founder of SustainWork and creator of the Workplace Sustainability Index

- Dr John Chan, founder of SustainWork and creator of the Workplace Sustainability Index

- Dr John Chan, founder of SustainWork and creator of the Workplace Sustainability Index

Real results from Australian businesses

What leaders found when they looked beneath the surface.

Hospitality · 5 venues

Reduction in work overload hazard severity

"The WSI showed us it was a staffing design problem, not a people problem. Once we restructured clinical workloads, risk scores dropped across three hazard categories simultaneously."

— CEO, 120-bed residential aged care, VIC

Hospitality · 5 venues

Reduction in staff turnover across 5 venues

"The compliance report showed where the risk was. The WSI diagnostic showed us why — our CBD venue had a recognition problem our regional sites didn't. The action plan was venue-specific."

— GM, 5-venue hospitality group, QLD

Professional Services · 85 staff

Improvement in manager confidence scores at re-survey

"We assumed burnout was a workload issue. The diagnostic showed it was a leadership capability gap — managers wanted to help but didn't have the tools. The action plan gave us a 12-week coaching program with clear owners. We didn't have to design anything ourselves."

— People & Culture Lead, mid-tier accounting firm, VIC

Construction · 140 staff

From zero to board-ready compliance report

Our insurer asked for a psychosocial risk assessment and we had nothing. SustainWork got us from zero to a board-ready compliance report in three weeks. Then the diagnostic showed us the culture issues we'd been ignoring for years."

— Managing Director, civil construction firm, QLD

Education · 320 staff

Reduction in burnout risk indicators

"We knew staff were exhausted but couldn't prove why. The diagnostic pinpointed that career progression and change management were the two biggest drivers — not workload, which is what we'd been throwing money at. Completely changed our investment priorities."

— Deputy Principal (Operations), independent school, WA

Aged Care · 650 staff, 4 sites

Estimated saving in preventable turnover

"The cost-of-inaction modelling made the business case for us. We showed leadership that doing nothing was costing more than fixing it. The step-by-step plan meant we didn't need to hire a consultant to tell us what to do — it was already there."

— HR Director, multi-site aged care group, QLD

Hospitality · 5 venues

Reduction in work overload hazard severity

"The WSI showed us it was a staffing design problem, not a people problem. Once we restructured clinical workloads, risk scores dropped across three hazard categories simultaneously."

— CEO, 120-bed residential aged care, VIC

Hospitality · 5 venues

Reduction in staff turnover across 5 venues

"The compliance report showed where the risk was. The WSI diagnostic showed us why — our CBD venue had a recognition problem our regional sites didn't. The action plan was venue-specific."

— GM, 5-venue hospitality group, QLD

Professional Services · 85 staff

Improvement in manager confidence scores at re-survey

"We assumed burnout was a workload issue. The diagnostic showed it was a leadership capability gap — managers wanted to help but didn't have the tools. The action plan gave us a 12-week coaching program with clear owners. We didn't have to design anything ourselves."

— People & Culture Lead, mid-tier accounting firm, VIC

Construction · 140 staff

From zero to board-ready compliance report

Our insurer asked for a psychosocial risk assessment and we had nothing. SustainWork got us from zero to a board-ready compliance report in three weeks. Then the diagnostic showed us the culture issues we'd been ignoring for years."

— Managing Director, civil construction firm, QLD

Education · 320 staff

Reduction in burnout risk indicators

"We knew staff were exhausted but couldn't prove why. The diagnostic pinpointed that career progression and change management were the two biggest drivers — not workload, which is what we'd been throwing money at. Completely changed our investment priorities."

— Deputy Principal (Operations), independent school, WA

Aged Care · 650 staff, 4 sites

Estimated saving in preventable turnover

"The cost-of-inaction modelling made the business case for us. We showed leadership that doing nothing was costing more than fixing it. The step-by-step plan meant we didn't need to hire a consultant to tell us what to do — it was already there."

— HR Director, multi-site aged care group, QLD

Hospitality · 5 venues

Reduction in work overload hazard severity

"The WSI showed us it was a staffing design problem, not a people problem. Once we restructured clinical workloads, risk scores dropped across three hazard categories simultaneously."

— CEO, 120-bed residential aged care, VIC

Hospitality · 5 venues

Reduction in staff turnover across 5 venues

"The compliance report showed where the risk was. The WSI diagnostic showed us why — our CBD venue had a recognition problem our regional sites didn't. The action plan was venue-specific."

— GM, 5-venue hospitality group, QLD

Professional Services · 85 staff

Improvement in manager confidence scores at re-survey

"We assumed burnout was a workload issue. The diagnostic showed it was a leadership capability gap — managers wanted to help but didn't have the tools. The action plan gave us a 12-week coaching program with clear owners. We didn't have to design anything ourselves."

— People & Culture Lead, mid-tier accounting firm, VIC

Construction · 140 staff

From zero to board-ready compliance report

Our insurer asked for a psychosocial risk assessment and we had nothing. SustainWork got us from zero to a board-ready compliance report in three weeks. Then the diagnostic showed us the culture issues we'd been ignoring for years."

— Managing Director, civil construction firm, QLD

Education · 320 staff

Reduction in burnout risk indicators

"We knew staff were exhausted but couldn't prove why. The diagnostic pinpointed that career progression and change management were the two biggest drivers — not workload, which is what we'd been throwing money at. Completely changed our investment priorities."

— Deputy Principal (Operations), independent school, WA

Aged Care · 650 staff, 4 sites

Estimated saving in preventable turnover

"The cost-of-inaction modelling made the business case for us. We showed leadership that doing nothing was costing more than fixing it. The step-by-step plan meant we didn't need to hire a consultant to tell us what to do — it was already there."

— HR Director, multi-site aged care group, QLD

From go to action plan in 3 weeks

A clear process: You run the business. We run the diagnostic & give you priority next steps.
Your team's total time investment: ~3 hours.

01

Onboarding & context (30 mins)

Your HR or WHS lead joins a setup call. We capture org structure, headcount, and existing controls.

02

Your team completes the survey (15 mins each)

One link. Confidential online survey — no downloads, no disruption. We handle reminders and tracking.

03

Three reports delivered (review: 1–2 hrs)

Compliance Report, WSI Diagnostic, and Prioritised Action Plan — all benchmarked, all audit-ready.

03

Expert debrief & next steps (45 mins)

A consultant walks you through results and exactly where to start. You leave with a clear plan, named owners, and deadlines.

Compliance report
Compliance report
whs act 2011

WHS Act 2011

code of pratice

Code of Practice

iso 45003

ISO 45003

respect @work

Respect @Work

right to disconnect

Right to Disconnect

digital work

Digital Work Systems

SustainWork

One diagnostic,
mapped to every major framework

SustainWork maps directly to Australia's psychosocial safety regulations. Download reports filtered by framework - Psychosocial Hazards, Positive Duty, Right to Disconnect, Bullying & Harassment - with demographic breakdowns applied.

We help employers identify and assess evidence that all these regulations require - and guide you on what further steps need to be taken if your specific workplace to satisfy good practice.

Built to diagnose your business, not just tick a box

Built to diagnose your business, not just tick a box

Fix the cause, not just the symptom

Each action tagged as compliance obligation or operational fix. Address one driver, reduce multiple hazards simultaneously.

Fix the cause, not just the symptom

Each action tagged as compliance obligation or operational fix. Address one driver, reduce multiple hazards simultaneously.

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Audit-ready documentation

Every assessment produces the evidence base for a Psychosocial Risk Register — hazard identification, severity and exposure data — that clients can combine with their controls, owners and review dates to form a regulator-ready record. Supports officers' due diligence under s.27 WHS Act.

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Sector-specific benchmarking

A 120-bed aged care provider is compared against similar providers. A 5-venue hospitality group is compared against similar operators. Your benchmark is meaningful because it's relevant to your context.

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Sector-specific benchmarking

A 120-bed aged care provider is compared against similar providers. A 5-venue hospitality group is compared against similar operators. Your benchmark is meaningful because it's relevant to your context.

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Australian data sovereignty

All data hosted in AWS Sydney (ap-southeast-2). Privacy Act compliant. Encrypted end-to-end. Min. 5-response threshold for confidentiality.

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Australian data sovereignty

All data hosted in AWS Sydney (ap-southeast-2). Privacy Act compliant. Encrypted end-to-end. Min. 5-response threshold for confidentiality.

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Confidential responses and reports

We are SOC2 compliant. You always own your company's data and it is confidential to you.

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Confidential responses and reports

We are SOC2 compliant. You always own your company's data and it is confidential to you.

SustainWork is a diagnostic and planning tool, not a clinical assessment.
Psychosocial risk assessment should complement worker consultation and, where needed, engagement with occupational health professionals.

Why SustainWork not another compliance tool

Most approaches solve one piece. SustainWork connects them.

Compliance Report

Screen for psychosocial hazards

Screen for psychosocial hazards

Map risk to WHS regulations

Map risk to WHS regulations

No root-cause diagnosis

No root-cause diagnosis

No action plan — just a report

No action plan — just a report

No sector benchmarking

No sector benchmarking

Same risk next year

Same risk next year

Engagement surveys

Engagement surveys

Engagement surveys

Track engagement over time

Track engagement over time

No compliance coverage

No compliance coverage

No link between risk and cause

No link between risk and cause

Generic recommendations

Generic recommendations

No regulatory documentation

No regulatory documentation

SustainWork

Evidence-grade hazard and risk profile

Evidence-grade hazard and risk profile

Root-cause diagnosis across culture, leadership, structures

Root-cause diagnosis across culture, leadership, structures

Step-by-step plan with owners and deadlines

Step-by-step plan with owners and deadlines

Sector-specific benchmarks

Sector-specific benchmarks

Audit-ready documentation

Audit-ready documentation

Measures productivity, engagement, and burnout risk

Measures productivity, engagement, and burnout risk

Pricing that scales with you

Start with a diagnostic or go deeper with the full bundle. All prices ex GST.

Starter

Compliance baseline — see where you're exposed

$2,000

one-off

20–200 staff · Results in 5 business days

  • Compliance Risk Report (26-item assessment)

  • 14 psychosocial hazards screened by likelihood & consequence

  • Risk ratings mapped to WHS, Respect@Work, Right to Disconnect

  • Group comparisons by site & department

  • Indicative WSI snapshot — see what a full diagnostic reveals

No debrief included. Upgrade to Professional for root-cause diagnosis and action plan.

Professional

The full bundle — diagnose, comply, and fix

$4,750

/year

100–500 staff · From $19/person · Volume discounts available

  • WSI Diagnostic Report (causes)

  • Compliance Risk Report (symptoms)

  • Prioritised Action Plan (what to fix)

  • 1-hour expert debrief with consultant

  • Department-level breakdowns

  • Regulatory-filtered reports (Positive Duty, RtD, etc.)

  • Priority support

Most Popular

Enterprise

Strategic resilience view with governance & board reporting

$11,500

/year

300+ staff · From $9/person · Volume discounts available

  • Everything in Professional, plus

  • Extended debrief + additional consulting hours

  • 4 demographic filters (vs 2 in Professional)

  • Executive briefing session (board-ready)

  • Dedicated account manager

  • API access for HRIS integration

Starter

Compliance baseline — see where you're exposed

$2,000

one-off

20–200 staff · Results in 5 business days

  • Compliance Risk Report (26-item assessment)

  • 14 psychosocial hazards screened by likelihood & consequence

  • Risk ratings mapped to WHS, Respect@Work, Right to Disconnect

  • Group comparisons by site & department

  • Indicative WSI snapshot — see what a full diagnostic reveals

No debrief included. Upgrade to Professional for root-cause diagnosis and action plan.

Professional

The full bundle — diagnose, comply, and fix

$4,750

/year

100–500 staff · From $19/person · Volume discounts available

  • WSI Diagnostic Report (causes)

  • Compliance Risk Report (symptoms)

  • Prioritised Action Plan (what to fix)

  • 1-hour expert debrief with consultant

  • Department-level breakdowns

  • Regulatory-filtered reports (Positive Duty, RtD, etc.)

  • Priority support

Most Popular

Enterprise

Strategic resilience view with governance & board reporting

$11,500

/year

300+ staff · From $9/person · Volume discounts available

  • Everything in Professional, plus

  • Extended debrief + additional consulting hours

  • 4 demographic filters (vs 2 in Professional)

  • Executive briefing session (board-ready)

  • Dedicated account manager

  • API access for HRIS integration

Starter

Compliance baseline — see where you're exposed

$2,000

one-off

20–200 staff · Results in 5 business days

  • Compliance Risk Report (26-item assessment)

  • 14 psychosocial hazards screened by likelihood & consequence

  • Risk ratings mapped to WHS, Respect@Work, Right to Disconnect

  • Group comparisons by site & department

  • Indicative WSI snapshot — see what a full diagnostic reveals

No debrief included. Upgrade to Professional for root-cause diagnosis and action plan.

Professional

The full bundle — diagnose, comply, and fix

$4,750

/year

100–500 staff · From $19/person · Volume discounts available

  • WSI Diagnostic Report (causes)

  • Compliance Risk Report (symptoms)

  • Prioritised Action Plan (what to fix)

  • 1-hour expert debrief with consultant

  • Department-level breakdowns

  • Regulatory-filtered reports (Positive Duty, RtD, etc.)

  • Priority support

Most Popular

Enterprise

Strategic resilience view with governance & board reporting

$11,500

/year

300+ staff · From $9/person · Volume discounts available

  • Everything in Professional, plus

  • Extended debrief + additional consulting hours

  • 4 demographic filters (vs 2 in Professional)

  • Executive briefing session (board-ready)

  • Dedicated account manager

  • API access for HRIS integration

All plans include Australian data residency, Privacy Act compliance, and minimum 5-response threshold per group to protect individual confidentiality. Need implementation consulting? Add-on available from $3,500.

What you actually receive

Professional and Enterprise clients receive three presentation-quality reports — each designed to be shared directly with your leadership team, regulators, or insurers.

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Compliance Report

Understand your psychosocial risk symptoms. Risk matrix by hazard · Group comparisons by site & department

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WSI Diagnostic

See what's causing problems in your business. Sector benchmarks Outcome measures Voice of Your People |

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WSI Diagnostic

See what's causing problems in your business. Sector benchmarks Outcome measures Voice of Your People |

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Prioritised Action Plan

Understand Understand your risk symptoms and causes - with a straightforward action plan for remediation. Understand ROI, evidence base and set owners & deadlines.

Delivered via SustainWork's interactive online dashboard + a downloadable PPTX/PDF file.

Compliance report
Compliance report

Built for your sector, not generic averages

Whether you're a 50-person aged care provider or a multi-site retailer, your results are benchmarked against organisations like yours. Reports include department-level breakdowns — so you can see which team, ward, or venue needs attention most.

HR & People Leaders

C-Suite & Directors

WHS & Safety Officers

Operations Managers

Ready to find out what's
really going on?

Ready to find out what's
really going on?

Compliance gets you safe. The diagnostic shows you where to build.
A 30-minute conversation — no obligation